This solution through its virtual agent provides attention to its customers in an automated way, responds to their queries and gives recommendations in natural language. Additionally offers social media monitoring.


It is a tool for cognitive analysis of conversations and perceptions of our clients regarding the care services provided by an institution.
We have 2 versions for you, Capella Spotlight and Capella Virtual Assistant:

Capella Spotlight is a web system of perceptions analysis in previously established social media. Once these results are obtained, the system allows through report to make comparisons between pages, so that it can be detected in which social media there is a better or worse feeling on the client´s side.

Unlike the virtual assistant, Spotlight version compares perceptions between pages.

Capella Virtual Assistant is a broader system than Spotlight. It is a virtual assistant agent that through cognitive training, answers their questions in a natural language.

Thanks to cognitive technology, Capella has the ability to learn from client´s interactions and use that knowledge for future conversations.

Capella Virtual Assistant has the functionality of perform monitoring of communication channels with its clients such as chat with the virtual assistant, conventional chat and social media such as Facebook or Twitter.

It provides an instant detection of the general and detailed perception of communications via chat, as well as the perception and feelings in social media, identifying the type of comment or publication and automatically reassigning it to the appropriate staff at your organization for personalized attention. It does not compare perceptions like Capella Spotlight, but does indicate specific results.



Crux Consultores is a team committed to generating quality services related to information technologies, applying the best practices of the market, and according to the needs of our customers.