This solution through its virtual agent provides attention to its customers in an automated way, responds to their queries and gives recommendations in natural language. Additionally offers social media monitoring.
It is a tool for cognitive analysis of conversations and perceptions of our clients regarding the care services provided by an institution.
We have 2 versions for you, Capella Spotlight and Capella Virtual Assistant:
Capella allows integration with your company's conventional chat platform, identifying emotions and feelings during its development, with the ability to evaluate the performance of its staff. Besides that, the perception of emotions and feelings of the client at every moment during the conversation.
Capella provide to us with a virtual assistant, which will aim to address concerns or requests of our customers, obtaining a high level of customer service, with no restrictions about customer service schedules, amount of simultaneous requests or even the mood that can influence in the productivity of an average person.
Besides that, it provides a dashboard where the different communication channels of our company are analyzed. For example: our social media, campaigns or even the same conversations that our virtual assistant has attended. In order for us to know the emotions or reactions of our clients at some moments. This is certainly a strategic tool for the company.
Capella also allows you the integration through an architecture oriented to services to other Legacy systems of your company such as workflows, Intranet, Website, CRM, ERP, etc. Contact us and we will evaluate your needs, as well as the benefits that our Capella solution can give you with respect to what you are looking for for your organization.